KIA Citygate Slough Service Department
It was a good start in 2017 when it first opened it was run with Gavin as the face of the department and it was quick, efficient with customer focus at its core and it was actually nice to visit. After a couple of years he moved on to a different dealership and would only be there on occasions.
Kat was the new face of Citygate Slough service department and it has to be said her organisational skills were in need of improvement. My Rio developed a miss fire and it took three visits and 9 days to be fixed, only on the third visit was she able to find someone with the qualifications as a Kia Master Technician, not sure who was on it the first couple of times but the needed fog lights to see where they were going on a bright summer day.
Stay with me here readers because it gets better I booked my Rio in for a service and MOT, dropped it off and when I went to pick it up at the end of the day all they had done was the MOT they had completely forgot to service the car, they also left a leaflet in the car telling me they could make my VW look like new this is a Kia dealership ! They only thing that made it worse for them was that the area manager was visiting and he confidently told my my MOT had been done and I got to see his face fall when I asked “what happened to the service ?”
Since then they have improved and Kat has gone on to pastures new and the whole department has taken a quantum leap and they’re very good. It’s now a well organised and very efficiently run business. It’s a shame it went through that hard period forgetting to service cars that must have cost them 000’s in business.
Have fun and stay safe 👍🏼
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